
When in operation an underwriter will receive an e-mail alert for each message posted to them on iLines. The header will provide some identification as well as indicating the nature of the message e.g. new quote.
Clicking on the hyperlink will open a login screen. Next the record is displayed. After reading the message, record and opening any attachments the underwriter may reply. Upon completion the response is added to the message log leaving a visible audit trail of the negotiation.
It is just as easy and flexible as e-mail to use. However it is secure and creates a permanent record that can be interfaced with production systems.